How do I register?

To register, simply click on the “register” button located at the bottom of the parent app. You’ll need to provide your email address, which must match the one you’ve registered with the school for security reasons. The system will then send a One Time Passcode (OTP) to your registered mobile number for verification. Once entered, you’ll be prompted to set up your password.

My email will not work when registering?

If your email address doesn’t match the one registered with the School, please contact admissions@yateleymanor.com to update your details on the School’s system.

When registering my email, I didn’t receive a 6-digit code?

If you didn’t receive a code, it’s likely that your mobile number doesn’t match the records held by the School. Please contact admissions@yateleymanor.com to update your details.

Where can I find the bus routes and timetables?

You can find detailed bus routes and timetables on this website. Explore each route to see bus stops and departure/arrival times.

What if I would like an additional stop?

Our service can be flexible, and additional stops may be added where there is sufficient demand and they fit within existing routes.

To request a new stop, please complete our short form for review by StudentSafe. All requests are assessed at the next half term or end of term, whichever comes first. If you have any questions or need help completing the form, feel free to contact us at yateleymanor@studentsafe.com.

What if I need different stops/routes during the week to accommodate my child’s regular travel?

While split bookings aren’t available, we understand exceptional circumstances may arise. Please email us at yateleymanor@studentsafe.com for assistance with such bookings.

What are the booking options for my child on the Home-To-School service for this academic year?

Termly bookings can be placed when the booking window opens on the 15th July and ad hoc bookings can be placed once term starts.

Please contact yateleymanor@studentsafe.com if you have any questions.

What if I need to amend my travel arrangements?
Please email us at yateleymanor@studentsafe.com, and we’ll assist you.

What to do if the school bus is running late?
Wait at your stop for 10 minutes after the scheduled pick-up time.
Check the StudentSafe parent app for bus tracking and updates.
If the bus hasn’t arrived, contact the StudentSafe control centre at 01252 415 603.

What if my child misses the bus?
While we recommend being at the stop at least 5 minutes early, our buses should not depart before their allocated time.
If your child misses the bus, you’ll need to arrange their journey to School and please notify us at yateleymanor@studentsafe.com